Support
Need a hand? Check the common questions below, or email us at support@broski.app and we’ll get back to you as soon as we can.
Frequently asked questions
Is Broski free?
Yes. Broski is free to download and use, and it always will be. Broski Pro is an optional subscription with extras like advanced filters, availability at any resort and rider alerts. Both plans start with a 14-day free trial.
How do I manage, cancel or restore Broski Pro?
Go to Profile > Settings. Under Broski Pro, tap Manage Subscription to change plans or cancel, or Restore Purchases if you’ve changed phones. Cancel at least 24 hours before your renewal date so you’re not charged again, and you’ll keep Pro until the end of the period you’ve paid for. Deleting your Broski account doesn’t cancel your subscription. Apple handles App Store refunds at reportaproblem.apple.com. Google Play handles refund requests made within 48 hours of a purchase. See Refunds in our Terms for the details.
Is Broski on Android?
Yes. Get Broski free on Google Play. It works on Android 8.0 and later, and your account, chats and Broski Pro work the same as on iPhone.
How do I let people know when I'm riding?
Tap My Availability on the Find screen, pick a day, choose morning, afternoon or all day, and select a resort. Your next two weeks show on your profile. Going somewhere for a few days? Add a trip and you’ll automatically show as available at that resort for those dates. With Broski Pro you can mark yourself free at any resort and add as many trips as you like.
How do I find people to ride with?
On the Find tab, pick a date and a resort to see who’s riding. Use Filter to narrow it down by ability and ski or snowboard, or with Broski Pro, by age, pass, language, interests and more. The Map tab shows riders nearby.
Why can't I message someone straight away?
To keep things safe and spam-free, you send a request first. Once they accept, you can chat one to one. With Broski Pro you can add a short note to your request to say hi. Resort, pass and event group chats are open to join from the Chat tab.
Who can see my location?
You choose in Settings > Map Visibility: share your live location, pick a fixed spot, or stay hidden. On the map, other riders see an approximate position that is offset from where you really are, and profiles show only a rounded distance. More in our Privacy Policy.
How do I change my home resort or profile?
Go to the Profile tab and tap the edit button in the top corner.
How do I report or block someone?
Open their profile and tap the ••• menu to block or report them. You can also report events. Read our Community Guidelines and Safety Tips.
How do I delete my account?
In the app, go to Profile > Settings and choose delete account. If you have Broski Pro, cancel your subscription first, because deleting your account doesn’t cancel it. See Delete Your Account for what gets deleted and how to request deletion if you can’t access the app.
I'm not getting notifications
Check that notifications are turned on for Broski in your phone’s Settings > Notifications, and that you’re signed in. If they still don’t arrive, sign out and back in.
Contact us
Email support@broski.app. Please include the email address or name on your Broski account and, for bugs, your phone model and a screenshot if you can.
Safety concern? If you’re in danger, contact local emergency services first. To report a user, use the report option on their profile or email us.